From sign-up to live translation

1Overview (dashboard)

The Overview is your panel's home tab — a read-only snapshot of your church account. At the top a status banner tells you if anything needs attention, then a grid of stat cards (online listeners, hours remaining and used, days left, your current plan, and your account balance) gives you the key numbers at a glance. If you owe money, a red alert card appears. Below that, a Reports section shows a Plan balance card and four activity charts. The only thing you can click here is the red unpaid-invoices alert, which jumps you straight to the Invoices tab.

Everything on this tab

Read your account status at a glance

1. Open the panel The Overview tab is the default landing page; clicking the Overview nav item also loads it.
2. Check the status banner at the top It tells you if your plan is suspended, canceled/expired, expiring within 7 days, or missing.
3. Scan the stat cards Online listeners, hours remaining, hours used, days remaining, current plan plus status badge, and account balance.

Pay outstanding invoices from the dashboard

1. Look for the red alert card If you owe money, a full-width red card appears at the top of the stat grid showing the total due and how many invoices are unpaid.
2. Click the red alert card Or focus it and press Enter/Space.
3. You land on the Invoices tab The filter is automatically set to "Unpaid", where you can pay each invoice.

Review usage trends and plan balance

1. Scroll down to the "Reports" section Below the stat cards.
2. Read the "Plan balance" card If you're on a capped subscription plan: remaining hours vs cap and remaining days vs period, plus which one (hours or days) is your limiting factor.
3. Read the four charts Usage hours, sessions, and listeners for the last 14 days, and listener languages for the current month, to see your activity trends.

Act on an expiring or missing plan

1. Notice the banner For example "Your plan expires in N day(s)" or "You don't have an active plan yet".
2. Go to the Plan & Billing tab As the banner tells you, to renew or choose a plan.

2Halls & QR

The "Halls & QR codes" tab is where you manage your broadcast halls (rooms) and the technical (microphone-operator) login accounts. For each hall you create a scannable QR code that your audience uses to watch live subtitles on their phones. From here you can go live, rename, enable or disable a hall, and reissue its QR. Below the halls you manage "technical accounts" — restricted logins your operators use only to start a broadcast for the halls you choose.

Halls

Technical (microphone) accounts

The windows (modals) on this tab

How to…

Add a new hall

1. Click "+ New hall" top right
2. Type the Hall name e.g. Main Sanctuary
3. Click "Create"
4. The new hall appears as a card use "Show QR" to get its scannable code

Rename a hall

1. Click "✏️ Rename" on the hall card
2. The window opens in edit mode with the current name selected
3. Edit the name and click "Save"
4. A "Hall renamed ✓" toast confirms

Show / share / print a hall's QR

1. Click "Show QR" on the hall card
2. The QR window shows the code and the listener URL
3. Optionally click the URL to open the listener page or copy it to share
4. Click "Print" to print the QR for posting in the hall

Reissue (regenerate) a QR code

1. Click "Reissue QR" on the hall card
2. Read the warning the old QR stops working immediately and printed copies must be replaced
3. Click "Yes, reissue" to confirm
4. Reprint and redistribute the new QR the old one is now dead

Disable / enable a hall

1. To disable: flip the hall's switch off then click "Disable hall" in the warning — or Cancel to keep it on (the switch snaps back)
2. While disabled, listeners cannot join and the card shows the "off" badge
3. To re-enable: flip the switch on applies immediately, no warning

Go live from a hall

1. Click "🎙️ Go live" on the hall card
2. The in-panel broadcast flow opens for that hall choose listener languages, save-sermon options, worship songs, then start
3. While live, the card shows a red ● LIVE badge and the button becomes "Open live" / "Resume broadcast" so you can reopen or resume the session

Create a technical (operator) account

1. Scroll to "Technical (microphone) accounts" and click "+ New account"
2. Enter the operator email, optional name, and a password min 6 characters
3. Tick the halls this account is allowed to broadcast to
4. Click "Create account"
5. Give the operator the email/password and the "Open recording panel ↗" address so they can sign in to the recording panel only

Change which halls an operator can broadcast to

1. Find the operator's card under Technical accounts
2. Tick or untick halls in the chips row "Halls this account may broadcast to"
3. Each change saves automatically
4. If none are ticked, the card shows the "⚠ No hall selected" warning and that account can't broadcast

Reset an operator's password

1. Click "Reset password" on the operator's card
2. Enter and confirm the new password min 6 characters
3. Click "Save changes" a "Password changed." toast confirms

Enable/disable or delete an operator

1. To temporarily disable: flip the operator's switch off immediate, no warning; flip on to re-enable
2. To remove permanently: click "Delete", read the warning, and click "Delete operator" the account can no longer open the microphone and this cannot be undone

3Go Live (broadcast)

Go Live lets your church or organization broadcast a live translated sermon straight from the browser — no separate app and no microphone-operator login needed. You open it per-hall (from the Halls & QR tab's "Go live" button), pick the speaker language, the listener languages and the microphone, optionally choose to save the transcript, upload to YouTube or pre-load worship songs, then start streaming your mic. Listeners read the live subtitles by scanning that hall's QR code.

Every option on the Broadcast modal

Go live (start a broadcast)

1. Open the Halls & QR tab and find the hall you want.
2. Click "🎙️ Go live" on that hall's card to open the Broadcast modal.
3. Set "Speaker language" or leave Auto-detect — it auto-saves.
4. Optionally pick a specific "Microphone" grant mic access if the browser asks so device names appear.
5. Add listener languages under "Listener languages", click "+ Add a language" and add at least one (up to your plan's limit).
6. Optionally set the extras turn on "Save this sermon" and choose Everyone vs Members only; turn on "Upload to YouTube" (if shown); add "Today's worship songs".
7. Click "🎙️ Start broadcasting" and allow microphone access when prompted.
8. The modal switches to the ON AIR view with a timer and audio meter — start speaking.

Edit listener languages / speaker language

1. Click "+ Add a language" and pick a language to add it (auto-saved).
2. Click the ✕ on any language chip to remove it (auto-saved).
3. Change the "Speaker language" dropdown to update the spoken language (auto-saved, shows "Saved ✓").
4. No separate Save button is needed these settings are remembered on the hall for next time.

Save and publish the sermon transcript

1. Turn ON the "Save this sermon" toggle before starting.
2. Choose who can see it in the revealed "Who can see the saved text?" row, pick "Everyone (public)" or "Members only".
3. Start broadcasting as normal.
4. After the broadcast ends the transcript is kept in your Archive and, if public, published on your public page.

Minimize then reopen a live broadcast

1. Click "Minimize" while ON AIR to close the window — the broadcast keeps running.
2. Watch for the LIVE badges a blinking "● LIVE" badge on the Halls menu and a LIVE badge on the hall card.
3. Click the hall's "🔴 Open live" button (or the clickable LIVE badge) to bring the live window back.
4. Continue speaking or click "Stop broadcasting" to end.

Resume after a page refresh

1. Reload the panel while a broadcast is still running.
2. Look for the banner if your session is still live, "Your broadcast is still live · <hall>" appears.
3. Click "Resume broadcast" to reconnect the mic to the same session (allow mic again), or "End it" to stop it.
4. On Resume, the timer continues from where it left off, not from zero.

Take over a hall that is already live

1. Press "🎙️ Start broadcasting" on a hall that already has a live broadcast.
2. Read the warning "This hall is already live" shows when the existing broadcast started.
3. Click "End it & take over" to stop the old session and start yours (or close the warning to cancel).
4. Listeners on the old session rejoin via the QR code.

End a broadcast

1. Click "■ Stop broadcasting" in the ON AIR view.
2. Everything closes the mic, audio stream and connection close and the server session ends.
3. You see a "Broadcast ended." confirmation and the modal closes.

4Plan & Billing

The Plan & Billing tab is your subscription's home. At the very top a Current plan card shows exactly what you have right now — plan name and status, price, hours left, viewer and language limits, expiry date and your account balance. Below it you control Auto-renewal (renew automatically from your balance, with an optional saved card as a fallback — Apple Pay included), and a Change plan table to upgrade, downgrade or move to Pay-as-you-go. Plan changes are prorated against the time left in your current period and settled with your balance; any card payment happens on Stripe's own secure page — your card number never touches our site.

Everything on this tab

Top up your account balance

1. Click "+ Top up balance" top right of the tab, to open the Top up balance modal.
2. Enter the amount in the "Amount" field, in your currency (minimum 1).
3. Click "Continue to payment" an invoice is created and you are taken to the Invoices tab with the payment-method picker open.
4. Pay the invoice at the secure gateway your balance is credited only after the payment succeeds.

Upgrade your plan

1. Find a more expensive package in the Change plan table; its Change column shows "+€X now" in amber.
2. Click "Upgrade" on that row.
3. Review the Confirm — <name> modal it shows the prorated difference and any fresh-period note.
4. Click "Confirm & apply" if your balance covers the difference, the upgrade applies immediately and the amount is charged from balance. Otherwise a prorated difference invoice opens — your balance is applied and you pay the remainder by card (on Stripe's secure page, Apple Pay included), PayPal or crypto.
5. The upgrade applies only after that invoice is paid until then your plan does not change. If you close the payment without paying, a "⏳ Upgrade to … is pending" banner stays at the top so you can Pay now later or Cancel upgrade (see below).

Cancel a pending upgrade

1. Find the "⏳ Upgrade to … is pending" banner at the top of the Plan & Billing tab (it appears when an upgrade's difference invoice is unpaid).
2. Click "Cancel upgrade" and confirm the prompt.
3. You stay on your current plan the unpaid difference invoice is deleted and nothing is charged — your service was never switched, so there is nothing to undo.

Downgrade your plan

1. Find a cheaper subscription package in the Change plan table; its Change column shows "+€X credit" in green.
2. Click "Downgrade" on that row.
3. Review the Confirm modal it shows the credit amount and that it starts a fresh period with unused time credited.
4. Click "Confirm & apply" the downgrade applies and the prorated amount is credited to your account balance.

Switch to a Pay-as-you-go plan

1. Find a PAYG package the Price column shows a "PAYG" badge; its Change column shows "At period end".
2. Click "Switch" on that row.
3. Read the Confirm modal it explains your current plan stays active until the period end date, then auto-switches to PAYG with no carry-over of hours or credit.
4. Click "Confirm & apply" the switch is scheduled; a "⏳ Switching to <name> on <date>" banner appears.

Cancel a scheduled PAYG switch

1. Click "Cancel switch" on the "⏳ Switching to … on <date>" banner.
2. Confirm the prompt "Keep your current plan and cancel the scheduled switch to Pay-as-you-go?"
3. You stay on your current paid plan the scheduled switch is cancelled.

Approve or reject a technician's plan-change request

1. Read the request banner "⏳ <technician> requested to switch to <name>" — decide whether to allow it.
2. To decline: click "Reject" then confirm "Reject this plan-change request?"
3. To accept: click "Approve & pay" review the Confirm modal, then click "Confirm & apply" — proceeding through the same upgrade/downgrade/payment flow as a normal switch.

Turn automatic renewal on or off

1. Find the Auto-renewal card just under your Current plan card.
2. Toggle "Pay renewals automatically" ON = renewals are paid for you (balance first, then your saved card); OFF = nothing is auto-charged and you pay each invoice yourself.

Save a card for automatic renewals (Apple Pay supported)

1. Click "＋ 💳 Add card" inside the Auto-renewal card (shown only when card payments are enabled for your account).
2. Enter your card on Stripe's secure page you are redirected to Stripe — on an iPhone/Mac in Safari the Apple Pay button appears automatically. Your card number is typed on Stripe, never on our site.
3. You're brought back and the card is saved shown as "💳 <brand> •••• <last4> · <exp>". Saving a card never charges you.
4. To remove it, click "Remove" after that, auto-renewal uses your balance only.

What happens when your hours or days run out

Your plan period ends when either the date runs out or your hour bucket reaches zero — whichever comes first. We try hard not to interrupt you:

1. At ~80% of your hours used you get a one-time heads-up email and an amber banner on your dashboard, so the limit never takes you by surprise.
2. Auto-renewal ON — renew from balance the instant you hit the limit (even as a broadcast is starting), the same plan renews automatically from your balance — a fresh period and a fresh hour bucket — and you keep going. Your balance is never taken below zero.
3. Balance short — your saved card if you saved a card, the renewal is charged to it (off-session, on Stripe).
4. Neither covers it — Pay-as-you-go fallback rather than cutting you off, your account can switch to Pay-as-you-go and keep broadcasting, metered from your prepaid balance (until that balance reaches zero).
5. Auto-renewal OFF, or nothing left to charge — service pauses broadcasting stops at the limit. Nothing is lost — top up your balance or pay the renewal invoice and you're back. Turn Auto-renewal ON to avoid this entirely.

5Invoices

The Invoices tab — labelled "My Invoices" — lists every billing invoice for your church or organization: subscription/plan charges, upgrade-difference (proration) charges, and account top-up charges. From here you can pay any unpaid invoice. Paying applies your account balance first; if money is still owed, it opens a payment-method chooser — pay by card (on Stripe's own secure page, with Apple Pay on Apple devices), PayPal, or crypto. Your card number is entered on Stripe and never touches our site.

Every option on this screen

View and filter your invoices

1. Open the Invoices tab from the sidebar — it loads showing "Unpaid" invoices by default.
2. Open the filter dropdown (top-right) and pick Unpaid, All, Paid, or Canceled.
3. The table re-loads to show matching invoices. Remember: "All" still excludes canceled invoices — use "Canceled" to see those.
4. Read each row — # (number), Package/description, Amount (incl. tax), Due date, and Status badge (paid / unpaid / overdue / canceled).

Pay a plan / upgrade invoice from your balance

1. Click "Pay" on the unpaid invoice to open the "Pay invoice" modal.
2. Review the breakdown — Amount, VAT/tax (if any), Total, Account balance applied, and Amount to pay now.
3. If your balance covers it, the button reads "Pay <total> from balance" — click it.
4. Done — you see "Invoice paid. Thank you!" (or "Paid — your service has been reactivated." if it un-suspended your service) and the list refreshes.

Pay partly from balance, remainder by card / PayPal / crypto

1. Click "Pay" on the unpaid invoice; the modal shows balance applied and a non-zero "Amount to pay now".
2. Click "Pay <due>" — the invoice modal closes and the payment flow starts for only the remaining due amount.
3. Choose a method — if more than one is enabled, the "Choose payment method" dialog appears; pick Card, PayPal, or Cryptocurrency. (One method = chosen automatically; none configured = card gateway opens directly.)
4. Pay — you are redirected to the provider's secure page (Stripe for card, where Apple Pay also appears; or PayPal / crypto) and returned to the Invoices tab afterward, where the payment is confirmed automatically.
5. Success — a toast confirms payment (and notes any other invoices auto-settled from your topped-up balance), and the list refreshes.

Pay an account top-up invoice

1. Spot the top-up — it shows "💳 Account top-up" as its description.
2. Click "Pay" — this skips the balance-first modal and goes straight to the payment-method/gateway flow.
3. Choose a method (if prompted) and pay by card (Secure payment dialog) or via PayPal/crypto redirect.
4. Success — "Payment successful — your balance has been topped up." (plus any auto-settled invoices), and the list refreshes.

Handle a card-payment error

1. Enter your card on Stripe's page after choosing Card you pay on Stripe (or with Apple Pay).
2. If the card is declined or invalid Stripe shows the message right there on its own page (wrong number, expired, insufficient funds, bank decline, etc.) and lets you try another card.
3. Cancel or finish — complete the payment to return with the invoice settled, or use Stripe's back/cancel link to return with no charge and try again later.

6Worship Songs

A library where your church adds its worship song lyrics once. The platform pre-translates every line into your active languages and caches them, so during worship the correct pre-translated lines are shown to attendees instead of relying on error-prone live transcription. You then pick the actual songs for each service separately in the Go Live window.

Everything on this screen

Add a new worship song

1. Open the Worship Songs tab.
2. Click "+ New song" to open the New worship song modal.
3. Type the Song title required, up to 200 characters.
4. Pick the Original language from the searchable dropdown; it defaults to English.
5. Paste the full lyrics into the Lyrics box, one line per line.
6. Click "Save song" the modal shows "Saving…", then closes and the list reloads.
7. Wait for translation the song first shows "Translating…", then "Translated" / "✓ N languages" once done.

Edit an existing song

1. Find the song in the list, using the search box if you like.
2. Click "Edit" on its card the modal opens pre-filled with the title, original language and lyrics.
3. Change the title, language and/or lyrics.
4. Click "Save song" the platform re-translates the changed lines and the list reloads.

Delete a song

1. Locate the song card.
2. Click the red "Delete" button.
3. Confirm the prompt 'Delete "<title>"?'.
4. The song is removed and the list reloads.

Retry a failed translation

1. Find a song showing the red "Translation failed" badge.
2. Click "Re-translate" on that card.
3. The platform retries and the list reloads — the status goes back to Translating…

Search the library

1. Type into the "Search songs by title…" box.
2. Wait a moment the list reloads with matches on title, code or lyrics.
3. Clear the box to show all songs again.

Use songs during a service

1. Add and pre-translate songs here once they're stored in your library.
2. Open the Go Live window and pick today's songs there — search by title or code; order doesn't matter.
3. During worship the matching pre-translated lines are shown to attendees instead of live transcription.

7Archive (sermons)

The Archive tab is where your church reviews its saved past sermons. It shows a shareable link to your church's public sermon website, a search box to find sermons by their text, and a list of every archived session. Opening a sermon shows its YouTube recording (if any), its translated full text in each available language, and a control to set whether the saved text is public or members-only.

Share your public sermon website

1. Open the Archive tab.
2. Find the "Your public sermon site" card at the top of the page.
3. Click "Copy link" to copy your public URL (e.g. grace.inmytongue.com) — "✓ Link copied" confirms.
4. Paste or share the link or click "Open site" to preview it in a new tab. No app or login is needed for visitors.

Find a specific sermon

1. Type words from the sermon into the "Search inside sermon text…" box.
2. Wait about 0.3 seconds the list filters to sermons whose saved text matches.
3. If you see "No sermons match your search." try different words or clear the box to show all sermons.

Read a sermon's text in different languages

1. Click "View" on a sermon card.
2. The YouTube recording (if any) appears at the top of the dialog.
3. Click a language chip (EN, FA, …; ★ marks the original) to switch the text below to that language.
4. Read the full transcript the text direction adjusts automatically for right-to-left languages.

Watch a sermon's YouTube recording

1. Click "View" on a sermon that shows a "▶ YouTube" chip.
2. Play the embedded video at the top of the dialog, or open it fullscreen.
3. Sermons without a recording show "No YouTube video for this sermon." instead.

Change who can see a sermon's saved text

1. Click "View" on the sermon.
2. Under "Who can see the saved text?" click "Everyone (public)" or "Members only".
3. It saves instantly a "Saved ✓" toast confirms.

8My Website

The "My Website" tab lets you build and control your public mini-website — the page that lives at your slug, for example grace.inmytongue.com. From here you set your public address (short handle), optionally connect your own custom domain, edit your branding (logo, cover photo, about text) and contact/social info, and publish a text blog and an events/programs calendar.

Every control on this tab

Claim your short web address (handle)

1. Open the My Website tab.
2. Type your handle in "Custom short address" (e.g. grace) — it auto-cleans to lowercase letters, numbers and hyphens.
3. Make sure it is at least 3 characters.
4. Click Save or press Enter.
5. Done the public link and "Open my site ↗" update; if taken/reserved, pick another.

Connect your own domain (BYOD)

1. Type your domain under "Use your own domain" (e.g. yourchurch.org).
2. Click Connect.
3. Follow the revealed DNS steps at your registrar either add an A record (Type A, Host = shown value, Value = shown IP) OR point your nameservers to ns1.inmytongue.com and ns2.inmytongue.com.
4. Wait the status line auto-polls every 15s and turns to "DNS connected ✓" once detected; your secure site goes live automatically.
5. Change it later edit the field and click Update; to disconnect, click Remove and confirm.

Set up branding and contact info

1. Upload your Logo click "Upload image" under Logo, pick a PNG/JPEG/WEBP — it uploads instantly.
2. Upload your Cover photo click "Upload image" under Cover photo and pick your banner — uploads instantly.
3. Fill in the text fields About your church, Phone, Public email, Address, and Facebook/Instagram/YouTube.
4. Click Save at the bottom of the Branding & contact card to save the text/contact fields.

Add or edit a blog post

1. Open the post editor click "+ New post", or Edit on an existing post.
2. Enter a Title (required) and the post Text.
3. Optionally paste an Image link from a free image host — images are not stored on our servers.
4. Toggle "Published" on to make it public or off to keep it a Draft.
5. Click Save.

Delete a blog post

1. Find the post in the posts list (use the search box if needed).
2. Click Delete on its row.
3. Confirm "Delete this post?" it is removed immediately.

Add or edit an event

1. Open the event editor click "+ New event", or Edit on an existing event.
2. Enter a Title (required) and a Start date and time — new events default to 10:00.
3. Optionally set an end date/time, Location, and Description.
4. Click Save the event appears with an Upcoming or Past badge.

Delete an event

1. Locate the event in the events list (search by title/location if needed).
2. Click Delete on its row.
3. Confirm "Delete this event?" to remove it immediately.

Share or preview your live site

1. Copy the link click Copy next to the public site link to copy the URL, or
2. Open it click "Open my site ↗" (top right) to view the live public page in a new tab.

9Rewards

The Rewards Store tab lets you set up the post-sermon quiz (how many AI-generated questions and the points given or taken away) and create, edit and delete the rewards your attendees can redeem with the points they earn. This is the supply side of your points economy — each reward has a name, type, points cost and optional stock. The actual hand-overs happen on the separate "Reward claims" tab.

After each sermon, the AI creates a short quiz. You choose how many questions and how many points a right or wrong answer is worth. Below the quiz settings you build your reward list.

Everything on this tab

Configure the post-sermon quiz

1. Open the Rewards Store tab.
2. Pick the Number of questions 1–5, from the dropdown.
3. Enter Points for a correct answer a whole number, 0–10000.
4. Enter Points deducted for a wrong answer a whole number, 0–10000.
5. Click "Save quiz settings".
6. Confirm "✓ Quiz settings saved" appears. If you see "Please enter valid point values." fix the point fields and save again.

Add a new reward

1. Type a Reward name required, up to 80 characters.
2. Optionally add a Short description up to 160 characters.
3. Choose a Type Item, Event, Service or Experience.
4. Enter the Points cost must be at least 1.
5. Optionally enter Stock leave blank for unlimited.
6. Click "Add reward".
7. Confirm "✓ Reward added" appears and the new reward shows in the list below.

Edit an existing reward

1. Find the reward in the list table.
2. Click "Edit" on that row the Add-a-reward form scrolls up, fills with its values, and the button changes to "Save changes".
3. Adjust the name, description, type, cost or stock as needed.
4. Click "Save changes" or click "Cancel" to abandon the edit and return to add mode.
5. Confirm "✓ Reward updated" appears and the list reflects the change.

Delete a reward

1. Find the reward in the list table.
2. Click "Delete" on that row.
3. Confirm the "Delete this reward?" dialog.
4. The reward is removed and the list reloads.

10Reward claims

The Reward claims tab is where you handle reward fulfillment in person. When one of your attendees (members) spends their earned points on a reward from the rewards store, that claim shows up here so you can hand the physical reward over and mark it delivered — or cancel it and refund the points. This tab only appears for plans that include the rewards store feature.

Hand over a reward and mark it delivered

1. Open the "Reward claims" tab from the sidebar — the red badge tells you how many pending claims are waiting.
2. Stay on the "Pending" filter to see only claims awaiting pickup (it's selected by default).
3. Find the attendee's row by matching the Member name/email and the Reward.
4. Hand the physical reward over to the attendee in person.
5. Click "Mark delivered" on that row — the claim moves to Delivered immediately and the list refreshes.

Cancel a claim and refund the attendee's points

1. Open the "Reward claims" tab and use the "Pending" filter.
2. Find the claim you want to cancel.
3. Click the red "Cancel" button on that row.
4. Confirm the prompt "Cancel this claim and refund the points to the attendee?".
5. Done — the claim becomes Canceled, the spent points go back to the member's balance, and the list refreshes.

Review past claims

1. Open the "Reward claims" tab.
2. Pick a filter chip — "Delivered" for rewards already handed over (with their delivery dates), "Canceled" for refunded claims, or "All" to see everything.
3. Read the columns — Member, Reward, Points, Requested and Status. Delivered and canceled rows have no action buttons.

11Members

A read-only roster of the attendees who created an account in your translation room. It lists each member's points, level, quiz performance, rewards redeemed and join date, plus two summary stat cards at the top. The only thing you, the owner, can change here is each member's preferred subtitle language.

Every column and control on this tab, one by one:

Open the Members tab and read the roster

1. Click "Members" in the sidebar.
2. Read the two stat cards Members count and Total points — then the table loads.
3. Scan each row Member (name/email), Language, Points, Level, Quiz (correct/answered), Rewards and Joined.
4. Note the order Rows are sorted by points (highest first), with the oldest join date breaking ties.

Find a specific member

1. Type part of a name or email into the "Search by name or email…" box.
2. The table filters instantly to matching members as you type.
3. Clear the box to show everyone again.

Change a member's subtitle language

1. Click the Language button in the member's row — it shows their current language with a chevron.
2. The "Set member language" modal opens showing the member's name and email and a list of available languages (English plus your org's active languages).
3. Click the desired language the current one is marked with a ✓.
4. The change saves immediately the modal closes, a "Language updated ✓" toast appears, and the row's Language button updates.
5. To cancel instead, click ✕ nothing is saved.

12Support (tickets)

The Support Tickets tab is where you contact InMyTongue staff for help. It lists every support ticket your account has opened, and lets you create new tickets, open a ticket to read the back-and-forth conversation, reply, attach files (when allowed), and close a ticket once it's resolved.

Every control on this tab

Create a new support ticket

1. Go to the Support Tickets tab.
2. Click "+ New ticket" top-right of the page.
3. Type a Subject required.
4. Type your request in the Message box required.
5. Click "Send" the ticket is created, the modal closes, and it appears at the top of the list.
6. To cancel instead click "Cancel" or the ✕.

Read a ticket and reply

1. Click "Open" on the row you want in the tickets table.
2. Read the conversation thread your messages are "You", staff are "Support".
3. Type your response in the "Write a reply…" box.
4. Click "Send reply" your message is added to the thread and the view refreshes.
5. Close the modal with ✕ when done this does not close the ticket.

Attach a file to a ticket

1. Open the ticket via "Open".
2. If the attach row is visible attachments allowed for this ticket — click the file chooser and pick a file.
3. Click "Attach file".
4. The file uploads and appears under the "Attachments" section; if nothing was selected you'll see "Choose a file first."

Download an attachment

1. Open the ticket that has attachments.
2. Click the "📎 <filename>" button in the "Attachments" section.
3. The file downloads to your device an authenticated download.

Filter the ticket list

1. Click the "All tickets" dropdown top-right.
2. Pick a state All tickets, Open (awaiting reply), Answered, or Closed.
3. The table updates showing only tickets in that state.

Close (resolve) a ticket

1. Open the ticket via "Open".
2. Click "Close ticket".
3. Confirm "Close this ticket?" in the prompt.
4. The ticket becomes closed the modal closes and the list reloads.

13Settings

The Settings tab is where you manage account-wide options that are independent of your plan: your personal referral invite link, the YouTube recording setup (your center logo and the upload toggle), and whether translations are read aloud on your listeners' phones. Three of the four cards only appear when that feature is switched on for your account.

Share your referral link to earn credit

1. Open the Settings tab
2. Find the "Invite & earn" card at the top of the page
3. Read the badge to see how many people joined and how much you have earned
4. Click "Copy link" or click the field to select it, then copy your invite URL
5. Send the link to others they get a discount on signup, and you get one-time account credit on their first purchase

Set up the center logo (required before YouTube)

1. Open Settings the logo card only appears if YouTube upload is allowed for your account
2. In the "Center logo / photo" card click "Upload image"
3. Choose a PNG, JPEG, WebP, or GIF file
4. The file uploads automatically the preview updates and "Image saved." appears
5. The YouTube toggle below is now unlocked

Turn on YouTube archiving

1. Upload a center logo first otherwise the toggle is locked with a 🔒 note
2. In the "Recording & archive" card flip "Save recording to YouTube" on
3. It saves immediately and shows "Archive settings saved."
4. Each session's audio is published worship songs removed, turned into a video, uploaded to YouTube, and shown in your Archive
5. Flip it off anytime to stop creating videos

Enable spoken (voice) translation for listeners

1. Open Settings the "Read the translation aloud" card only appears if your plan includes voice
2. Flip "Voice for listeners" on
3. It saves instantly and shows "✓ Voice setting saved"
4. Listeners now hear the translation on their phones note the spoken line arrives slightly after the text

14Profile

The "My Profile" tab is where you manage your own login account. It shows your name and email (read-only), lets you request an email change via a confirmation link, update your mobile number, change your password, and review a history of your recent logins with IP, location and device.

Change your account email

1. Open the My Profile tab your current email shows in the read-only 'Email' field.
2. Type the new email in the 'Change email to' field (must be a valid format).
3. Click 'Change email' the field shows 'Saving…' briefly.
4. See the toast 'Confirmation link sent to your current email — click it to finish.' and the input clears.
5. Open your CURRENT email inbox and click the confirmation link in the message.
6. The link confirms the change an alert says 'Email changed to <new email> ✓ Please sign in again.' (or 'This confirmation link is invalid or has expired.' if the token is bad).
7. Sign in again with the new email.

Update your mobile number

1. Open the My Profile tab the 'Mobile' field shows your current number.
2. Edit the Mobile field or clear it to remove the number.
3. Click 'Save mobile' it shows 'Saving…' then 'Mobile number saved.', which disappears after a couple seconds.

Change your password

1. Scroll to the 'Change password' card on the My Profile tab.
2. Type your new password in 'New password' (at least 6 characters).
3. Re-type the same password in 'Confirm new password'.
4. Click 'Update password' if validation passes it shows 'Saving…' then 'Password updated.' and both fields clear.
5. Fix any errors if the passwords are empty, too short or mismatched, an inline message tells you what to fix and nothing is saved.

Review where your account has signed in

1. Scroll to 'Recent logins' on the My Profile tab.
2. Read the table rows each shows When, IP, Location (flag + city/country), and Device (truncated user-agent).
3. Spot unfamiliar sign-ins if a login looks unauthorized, change your password and contact support. (Empty history shows 'No login history.')